The following are some of the differences between in-house and agency work that I have experienced:
Scope of Attention
In-house employees know the ins and outs of the companies they work for, as their attention is completely devoted to one company and its clients. This expertise enables even the most junior person to bring value to the company. In an agency, the time spent with clients can vary, and contribution may be project specific. Publicists tend to be generalists, and their company-specific knowledge pales to that of someone in-house.
Variety of Work
In-house, the variety of one’s work is limited to one company, while publicists in agencies have their hands full with the campaigns of various clients. The plethora of clients allows newcomers to experience many aspects of PR that come with servicing different accounts, while in-housers only experience the strategies that their company employs.
Requests of Clients
While the agencies service businesses and individuals who entrust them with campaigns, in-house marketing departments service partners and clients of the company. The greatest liability is always on the marketing department, and not the agency of the firm. Executing an unsuccessful strategy or crisis management campaign may result in the loss of one client in an agency, while the same may translate to the loss of many clients in-house.
The pace of the agency tends to be faster and more versatile than the pace of a company, as many companies mimic their industry. Consider the type of environment you’d like to work in when evaluating whether in-house or agency is right for you.
About the Author
Marina Tsipenyuk is marketing professional with experience in the financial services, music, and beauty industries. She graduated from Rutgers Business School in May 2010 with a Bachelor of Science in Finance. Marina has worked in the marketing department of a fund of hedge funds and interned in a Public Relations firm during her time in Rutgers. Connect with her on Twitter via @msipen.